Support

Go to Settings → Looprise Pro → Restore Purchases. This re-validates your App Store receipt. If it still shows as free, force-quit the app, reopen it, and restore again. If the issue persists, email us with your Apple ID (email only, never your password).

Open iOS Settings → tap your name → Subscriptions → Looprise → Cancel Subscription. We cannot process cancellations directly — all subscriptions are managed by Apple. Your Pro access continues until the end of the paid period.

Tap "Connect HealthKit" in Settings → Integrations. iOS will show an authorization sheet. After approving, the status updates to Connected. If you previously denied access, go to iOS Settings → Privacy & Security → Health → Looprise and enable the data types you want to share.

Reports generate automatically each Sunday evening if you have at least 3 habit check-ins during the week. Make sure you have an internet connection when the report is due. You can also trigger a manual refresh by pulling down on the Insights screen. If the report still doesn't appear after 24 hours, email us.

Go to Friends → tap the invite icon in the top right. Share your QR code or invite link. When someone opens your link, they'll see a friend request screen. Once both sides connect, you appear in each other's Friends list. Connections sync via our cloud; an internet connection is required.

To delete all local data: Settings → scroll to the bottom → Delete All Local Data. This removes habits, check-ins, reports, and streaks from your device. To request deletion of cloud data (friend connections, challenge records), email mrinmoy.sd@gmail.com with "Data Deletion Request" in the subject line.

Crash reports are automatically captured by Firebase Crashlytics and sent to us. If you can reproduce the crash, email us with the steps and we'll prioritise a fix. You can also check if an update is available in the App Store.

Looprise Pro includes CSV export. Go to Settings → Data → Export CSV. The file includes all habits, completion dates, and mood logs. Free users can upgrade to Pro to access this feature.

Long-press your Home Screen → tap the + icon → search "Looprise" → choose the widget size. If the widget shows a loading spinner, open the main app once and wait for data to sync. Live Activity requires iOS 16.1 or later and must be enabled in iOS Settings → Looprise → Live Activities.